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LEGAL

Privacy
Policy

Jesuran Welfare Services is committed to protecting your personal information in accordance with the Australian Privacy Act 1988.

Last Updated: May 10, 2026

Jesuran Welfare Services trading as Jesuran Wellness Centre (ABN: 681 393 266 32) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.

We collect personal information that you voluntarily provide to us when you:
• Submit a request for assistance through our Get Help form
• Make a donation through our website
• Apply to volunteer with us
• Submit a general enquiry or contact form
• Subscribe to our newsletter
The types of personal information we may collect include:
• Full name and contact details (phone number, email address, physical address)
• Information relevant to your request for assistance (household size, circumstances)
• Payment information for donations (processed securely by our payment provider — we do not store card details)
• Volunteer application information (skills, availability, references)

1. Information We Collect

We use the personal information we collect for the following purposes:
• To process and respond to your request for assistance
• To process and acknowledge donations and issue receipts
• To assess and manage volunteer applications
• To communicate with you about our programs, events, and updates (with your consent)
• To fulfil our legal and regulatory obligations as a registered charity under the ACNC
• To improve our services and website We will not use your personal information for any purpose other than those described in this policy without your explicit consent.

2. How We Use Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:
• Service providers who assist us in operating our website and services (such as email service providers or payment processors), who are bound by strict confidentiality requirements
• Our payment gateway provider (Stripe) for processing donations — subject to Stripe's own privacy policy
• Government agencies or regulatory bodies where required by law, including the Australian Charities and Not-for-profits Commission (ACNC) All third parties with whom we share personal information are required to maintain the confidentiality and security of that information.

3. Disclosure of Personal Information

We take the security of your personal information seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse, including:
• Secure HTTPS encryption on all web pages
• Access controls limiting who can access personal data
• Regular security reviews and updates
Your personal information is stored on secure servers located in Australia. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. While we take reasonable precautions, no system can be completely secure. If you believe your personal information has been compromised, please contact us immediately.

4. Data Storage and Security

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Make a complaint about how we have handled your personal information
• Request that we delete your personal information (subject to our legal retention obligations)
• Opt out of receiving marketing communications at any time To exercise any of these rights, please contact us using the details provided in Section 8 below.

5. Your Privacy Rights

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We may use:
• Essential cookies required for the website to function
• Analytics cookies (such as Google Analytics) to understand how visitors use our website
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. Information collected through analytics tools is anonymised and used only to improve our website and services.

6. Cookies and Website Analytics

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information promptly.

7. Children's Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your personal information, please contact us: Email: info@jesuranwellness.com.au Phone: +(03) 8558 8870 Address: 60 Douglas St, Noble Park, VIC 3174 Victoria 8007 Australia We will respond to privacy enquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact & Complaints

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Updates to This Policy

Contact Us With Questions

A public benevolent institution providing material aid and services to individuals and families in need within our local Melbourne community.

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ABN: 681 393 266 32 · ACNC Registered Charity

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